FAQ
My battery came with two acid packs, do I need to install both packs?
Yes, both acid packs are required. BikeMaster recommends that after filling, you wait 20-30 minutes and then charge the battery fully before first use.
I have a TruGel/AGM Battery, what kind of charger do I need to use?
We recommend that you use a Powersports Battery charger (AH usually .5ma - 1.5AH) for your TruGel and AGM batteries. These have a lower charging amp hour rating than the automotive chargers (2AH – 10AH).
Here are the links to our battery chargers:
Do Lithium Ion Batteries have the same CCA as a standard battery?
Lithium Ion batteries deliver the same cranking amps as a standard battery, but with 3-4 times less amp hours. A machine with onboard ciruitry that is always on will drain a Lithium Ion battery faster.
Can I use a Lead Acid charger on my Lithium Ion battery?
We do not recommend it. Lead Acid chargers will not fully charge a Lithium battery and Some chargers have a "pulse" or "desulfation" mode that will kill a Lithium Ion battery.
Lithium batteries require the current to start low, then increase as the battery charges. This is opposite to what a standard battery requires. A Lithium battery charged at higher than 14.4V will become damaged.
BikeMaster recommends the use of a Lithium Ion specific charger maintainer. We do offer a Charger/Maintainer that is made to work with our Lithium batteries: Part number 150906
What happens if I let my Lithium Ion battery over discharge?
If your Lithium Ion battery is ever drained below 10-10.5v, it may become permanently damaged. BikeMaster Recommends that if you do not use the battery often, (Less than once or twice a week), or are only going on short rides that does not give the charging system time to charge the battery, you will want to keep a maintainer connected to the battery, or remove the battery terminal to keep the battery from being drained by any parasitic draws. BikeMaster recommends the use of a Lithium Ion specific charger/maintainer, such as our part number 150906 Lithium Ion Charger. BikeMaster Warranty does not cover over-charged, or over-discharged Lithium Ion batteries.
How many Watts are your HID kits?
Both 6000K and 8000K kits are 35-Watt kits.
My signals are not flashing when installed.
Attempt to “bench test” the signals by connecting them directly to a 12-Volt power source. If they are still not working, contact tech support at 877-848-1320.
How do I submit a Warranty Claim?
If you believe you have a warranty issue, please fill out the Warranty Claim Form at the bottom of the page and someone will be in contact with you.
What if I don't have my proof of purchase?
Your warranty form must include a copy of a proof of purchase, with purchase date and part number listed, for your BikeMaster product in order to get a claim started.
Without a copy of an invoice/receipt for the product, you will be responsible for shipping the warranty item back to BikeMaster . Do not send any products back to BikeMaster without attaining permission from our Warranty Department first. Please contact us at Custom 1 to discuss the claim.