Yes, both acid packs are required. BikeMaster recommends that after filling, you wait 20-30 minutes and then charge the battery fully before first use.

We recommend that you use a Powersports Battery charger (AH usually .5ma - 1.5AH) for your TruGel and AGM batteries. These have a lower charging amp hour rating than the automotive chargers (2AH – 10AH).

Here are the links to our battery chargers:

https://bikemaster.com/motorcycle-batteries/motorcycle-battery-chargers-maintainers/bikemaster-intelligent-motorcycle-battery-charger.html

https://bikemaster.com/motorcycle-batteries/motorcycle-battery-chargers-maintainers/bikemaster-motorcycle-battery-chargermaintainer.html

Li-Ion and TruGel batteries have a two-year warranty, all other batteries have a one-year warranty. If you believe you are having a warranty issue with a battery, please fill out the Warranty Claim form located at the bottom of the page.

Lithium Ion batteries deliver the same cranking amps as a standard battery, but with 3-4 times less amp hours. A machine with onboard ciruitry that is always on will drain a Lithium Ion battery faster. 

We do not recommend it. Lead Acid chargers will not fully charge a Lithium battery and Some chargers have a "pulse" or "desulfation" mode that will kill a Lithium Ion battery.

Lithium batteries require the current to start low, then increase as the battery charges. This is opposite to what a standard battery requires. A Lithium battery charged at higher than 14.4V will become damaged.

BikeMaster recommends the use of a Lithium Ion specific charger maintainer. We do offer a Charger/Maintainer that is made to work with our Lithium batteries: Part number 150906

If your Lithium Ion battery is ever drained below 10-10.5v, it may become permanently damaged. BikeMaster Recommends that if you do not use the battery often, (Less than once or twice a week), or are only going on short rides that does not give the charging system time to charge the battery, you will want to keep a maintainer connected to the battery, or remove the battery terminal to keep the battery from being drained by any parasitic draws. BikeMaster recommends the use of a Lithium Ion specific charger/maintainer, such as our part number 150906 Lithium Ion Charger. BikeMaster Warranty does not cover over-charged, or over-discharged Lithium Ion batteries. 

Both 6000K and 8000K kits are 35-Watt kits.

Attempt to “bench test” the signals by connecting them directly to a 12-Volt power source. If they are still not working, contact tech support at 877-848-1320.

If you believe you have a warranty issue, please fill out the Warranty Claim Form at the bottom of the page and someone will be in contact with you.

Your warranty form must include a copy of a proof of purchase, with purchase date and part number listed, for your BikeMaster product in order to get a claim started. 

Without a copy of an invoice/receipt for the product, you will be responsible for shipping the warranty item back to BikeMaster. Do not send any products back to BikeMaster without attaining permission from our Warranty Department first. Please contact us at BikeMaster@BikeMaster.com to discuss the claim.